Shipping Policy
Thoughtfully Packed. Carefully Delivered.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or U.S. holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that processing times may be slightly longer during holidays, promotional events, or periods of high order volume.
Shipping Within the United States
We currently offer shipping to addresses within the United States.
Available shipping methods and estimated delivery times will be displayed at checkout based on your shipping address.
Estimated Delivery
Standard Shipping:
Approximately 5–10 business days after your order has been processed.
Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, and other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated based on your delivery address, order size, and selected shipping method.
The final shipping cost will be clearly displayed at checkout before you complete your purchase.
From time to time, we may offer promotional free-shipping offers. Any applicable offer will be clearly stated on our website.
Order Tracking
Once your order has shipped, you'll receive a shipping confirmation email containing your tracking number.
Please allow some time for the carrier's tracking information to update after the package has been picked up.
You can use the tracking number to follow your package's delivery progress.
Delayed or Lost Packages
While we work with trusted shipping carriers, occasional delays can occur due to weather, holidays, carrier disruptions, or other circumstances outside our control.
If your tracking information shows that your package has been delivered but you cannot locate it, please first check:
- Your mailbox or delivery area
- Around your home or building
- With household members or neighbors
- With your local carrier
If you still cannot locate your package, please contact us and we'll do our best to assist you.
Incorrect Shipping Information
Please carefully review your shipping address before completing your order.
If you notice an error, contact us as soon as possible.
We may be able to update the shipping information if your order has not yet been processed. Once an order has shipped, we may be unable to make changes to the delivery address.
We are not responsible for packages delivered to an incorrect address provided by the customer.
Damaged Items
We take special care when packaging our glassware, ceramics, and gift sets.
If your order arrives damaged, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- A brief description of the damage
Our customer service team will review your request and provide the appropriate solution.
Fragile & Gift Items
Many of our products are made from glass, ceramic, or other delicate materials.
We use protective packaging designed to reduce the risk of damage during transit. However, occasional damage may still occur during shipping.
For gift orders, please make sure the recipient's shipping address is entered correctly at checkout.
Shipping Restrictions
At this time, we primarily ship within the United States.
Some remote locations, military addresses, or restricted delivery areas may have different shipping options or delivery times.
If a shipping limitation applies to your order, we will contact you when necessary.
Changes to Your Order
If you need to make changes to your order, please contact us as soon as possible.
Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
Questions About Shipping?
If you have questions about your order or delivery, we're here to help.
Contact Us: info@amr-cloud.com
Please include your order number whenever contacting us about an existing order.