Frequently Asked Questions

We ship orders from Kentucky,US.
We currently offer shipping within the United States. Shipping availability and options are displayed during checkout.

Orders are typically processed within 1–3 business days.

Once your order has shipped, delivery times depend on the shipping method and destination. You will receive tracking information when your order is on its way.

Yes. Once your order has shipped, a tracking number will be sent to the email address provided at checkout.

If you need to change your shipping address, please contact us as soon as possible.

We may be able to update the address before your order ships, but we cannot guarantee changes after fulfillment has begun.

We take great care when packaging fragile products.

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged item and packaging. Our team will review the situation and help with the next steps.

Yes. You can enter the recipient's shipping address during checkout when sending a gift directly to someone special.

Many of our collections are presented in gift-ready packaging. Please check the individual product page to see whether gift packaging is included with your selected item.

If gift messaging is available for your selected product, the option will be shown during checkout. Availability may vary by collection.

Our collections are designed for a wide range of occasions, including:

• Weddings
  
• Housewarmings
  
• Birthdays
  
• Anniversaries
  
• Valentine's Day
  
• Mother's Day
  
• Father's Day
  
• Christmas & Holidays
  
• Engagements
  
• Corporate Gifting

We accept eligible returns according to our Return Policy.

Products must generally be unused and returned in their original condition and packaging. Please review our full Return Policy for eligibility, timeframes, and instructions.

Please contact our customer service team with your order number and the reason for your return.

We'll provide the appropriate return instructions.

We're sorry if something went wrong with your order.

Please contact us as soon as possible with your order number and photos of the item you received. We'll review the issue and help resolve it.

Personalized or customized products may have different return conditions. Please review the product description before purchasing or contact us if you're unsure.

Available payment methods will be displayed securely during checkout.

Yes. Payments are processed through secure payment systems designed to protect your payment information during checkout.

Please first check your spam or promotions folder.

If you still cannot find your confirmation email, contact us with the email address used to place your order and we'll be happy to assist you.

Yes. We welcome inquiries from retailers, boutiques, gift shops, and other qualified businesses.

Yes. Our curated gift sets can be suitable for client appreciation, employee recognition, business milestones, holidays, and other corporate occasions.

Yes. For larger quantities, please contact our wholesale or corporate gifting team so we can discuss your requirements.

Customization options may vary by product. Please contact us with your desired quantity, product, and customization requirements, and we'll let you know what options are available.