Return Policy
We want you to love every piece you receive from us. If your purchase isn't quite right, we're here to help make the return process as simple and straightforward as possible.
Return Window
We accept eligible returns within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be in the original packaging
- Include all accessories and components
- Be free from damage, stains, or signs of use
- Be returned with proof of purchase or your order number
Items that do not meet these conditions may not be eligible for a refund.
How to Start a Return
To request a return, please contact us within 30 days of delivery.
Please include:
- Your order number
- The item you would like to return
- The reason for the return
- Photos of the item when applicable
Our team will review your request and provide return instructions if your return is approved.
Please do not send an item back before receiving return instructions from us.
Return Shipping
For returns due to a change of mind, ordering the wrong item, or other reasons unrelated to product defects or shipping damage, the customer may be responsible for return shipping costs.
If the item is defective, damaged during transit, or we sent the wrong product, please contact us before returning it. We will work with you to determine the appropriate solution.
Damaged Items
Because many of our products are made from glass, ceramic, and other delicate materials, we take special care when packaging your order.
If your item arrives damaged, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Clear photos of the damaged item
- Photos of the original packaging
- A brief description of the damage
Please keep the original packaging until your claim has been resolved, as it may be needed for documentation.
Incorrect or Missing Items
If you receive an incorrect item or something is missing from your order, please contact us within 7 days of delivery.
We'll review your order and work to correct the issue as quickly as possible.
Non-Returnable Items
For hygiene, personalization, or product-specific reasons, certain items may not be eligible for return, including:
- Personalized or customized products
- Items that have been used
- Items damaged after delivery through customer use
- Items without their original packaging
- Final sale or clearance items, where applicable
- Gift cards
If you're unsure whether your item qualifies for a return, please contact us before sending it back.
Gift Returns
If you received an item as a gift and would like to return it, please contact us with the order information if available.
Depending on the circumstances, an approved gift return may be issued as store credit rather than a refund to the original payment method.
Exchanges
We currently recommend requesting a return for the original item and placing a new order for the replacement item.
This allows you to receive the new product without waiting for the original return to be processed.
If your item arrived damaged or defective, please contact us before placing a replacement order so we can assist you.
Refunds
Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund and reflect it in your account.
Late or Missing Refunds
If you haven't received your refund after it has been approved:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Allow additional processing time.
If you still haven't received your refund, please contact us and we'll be happy to help.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We may be able to cancel the order if it has not yet entered processing.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may need to follow our standard return process.
Questions About Returns?
We're here to help.
If you have questions about a return, damaged item, refund, or exchange, please contact our customer service team.
Contact Us: info@amr-cloud.com
Please include your order number so we can assist you more efficiently.